Customer Testimonials
Good customer service they where good with my oil change I will be back next time
My experience was a 10/10 and I highly recommend. Cam was very helpful and honest
I had a great experience with you guys.Your customer service was great and you guys helped me a lot.
Communication stayed clear the entire time, no vague answers, no dodging around. Every detail about the car's standout features got explained plainly
Unfortunately, my experience with ALM Kia South over the past two months has been extremely frustrating.
On August 14, I brought my 2024 Kia Carnival to ALM Kia South for its 60,000-mile service and spent $1,793.09, including a transmission-fluid exchange, front brake service, two tires, an alignment, and other scheduled maintenance.
A little over a month later, I began experiencing intermittent jerking/shuddering and resistance during low-speed acceleration. I returned to ALM Kia South on September 18. After some back-and-forth with the service adviser, who initially asked me to return Monday because they were busy/backed up, a technician road-tested my Carnival and documented ... Read More DealerRater - Sep 25, 2026
Gab was a great help. He made sure I was informed through my service appointment
Salesman and finance manager was nice and cordial. I would recommend to friends and family.
Good people willing to help in any kind of way to make sure you are satisfied with the repairs
Great experience from the beginning to the end at ALM. My salesperson was excellent and to close out the deal the finance manger was very friendly .
Right rear window doesn't work properly, and there is no owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information- neither have responded!
I received a high level of service from them, along with a warm and quick response. Their staff really stood out in the way they dealt with me.
Good customer service and attention at all times. Everything was very good, practical. and fast, with useful information provided along the way.
I highly recommend seeing Patrick for excellent service and a pleasant, pressure free experience. Miss N.O. in the finance department is great as well!
The salesmen, Fredrick, was very professional and committed to our family. We truly appreciated his help navigating our purchase.
I had a great experience with Gabriel at ALM Kia! He was professional, friendly, and provided excellent customer service throughout my oil change. He kept me informed and made the process quick and easy. Thank you, Gabriel, for making my service experience a great one!
The dealership had my car for months because the service tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs. They had a bunch of issues that came up in the diagnosis, but a lot of the issues that were reported felt like the dealership was trying to make money off of me. They ultimately determined that I needed a new engine. The warranty didnt cover any of it. My car is not that old and only has 160,000 miles on it. I ... Read More DealerRater - Sep 9, 2026
I truly enjoyed my car buying process and experience at KIA South. My salesman Darian Barnes is the best very professional and helpful and made the whole car buying process so very easy. I definitely will be referring everyone I know in need of a new car to him.
Prompt, courteous, customer service. I have had the same service agent the last couple of times since my last Kia vehicle. She is very professional. It is because of her that I continue to get my servicing at this location.
If you looking for a KIA in the Atlanta area, go to KIA South, Union City. Make sure you ask for Jeremiah. Now this is not the person who I dealt with (Mr. Lawson), I would not recommend him. Also get Sean T. in Finance, great guy.
I had great service. My appointment was easy to make online. I had a great experience.
Mr .Weeks what amazing and true to his word. Thank you so much for all your help
They were always willing to assist me in the best way possible. Excellent customer service.
This dealership has sold me 4 vehicles in the past 3 years! Service and service tech is great
The dealership was very nice and well kept. The staff was amazing, very kind, welcoming & such a great help. Aaliyah was the one that did my service, she was great!
Very professional group of people . Every question was answered. Every issue is being answered. No problem.
People’s was amazing he made sure that I got the car that meet financial need. I would recommend him a 1000 times.
Good customer service. They maintained a positive attitude and paid close attention to all the details
The staff in charge were excellent while assisting me. There was no pressure, and everything was handled at a relaxed pace as they kindly went over what I could do to get the car.
Excellent responsiveness and efficiency. Mr. Peoples was awesome! The process for completing the deal was quick and painless.
I came in with a check engine light. The first time I came in, he told me that I had to come back to give them more time to find the leak. I came back, left my car with them for two days, paid over $700. My check engine light came back on three days later.
Great staff, especially Khadijah. She gets ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Efficient and fast. Awesome buying announcement from the staff
Amazing quality service that will go a long way with loyal customers in the future
Went in last Monday for oil change. Took over two hours and the guy tried to sell me everything he could! He also asked me to give a good rating. This Monday morning a week later I discovered that the undercarriage or something was not even fastened back and it was dragging! I had to go back 30 min away to get it fixed! Inconvenienced
S/O to my boy people for making the process smooth and stress free. You’re the best at what you do ! Thanks a lot!
Exceptional staff who listens and does everything possible to help you find a dependable car
I received a warm response from their cheerful staff. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available.
Car was sold with different size tires which we found out after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sales person but he is declining to help. Can’t explain how sad we are to have such an experience. And why we were treated like this.
Jaylond made the process super easy. She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽
**Very Disappointed With the Service and Lack of Resolution**
I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my vehicle properly repaired—even though I have already paid for the services.
I have had several conversations with the team and have repeatedly been promised that the issue would be resolved. I was told that I would receive a call as soon as a loaner vehicle became available so that I could leave my vehicle for approximately a week while they determined the root cause of ... Read More DealerRater - Aug 18, 2026
Friendly fast service. I also like that you can track the progress of service throughout your time there.
Your service rep failed to properly document the problem I was having, even though I documented it accurately in your system upon first bringing you the car. You failed to address one problem, and misdiagnosed another, stating the car's oil was low and thus the reason for the issue. The car subsequently had a recurrence of the same issue and left my family stranded in Atlanta. When I brought it to you again, you diagnosed it as having too much oil (several quarts over) and tried to return it to me still not having fixed anything. Additionally, an item ... Read More DealerRater - Aug 11, 2026
Getting through the different ways of getting the car was pretty straightforward. I also liked the way they kept things pleasant and easygoing during our interaction.
Great dealership, Aliyah was great with how she handled my whole car buying process. She made this purchase great for me!
This is a true, similar way of buying a car, an analytical way to get you approved, I'm so glad that I tried it and am pleased with this car dealership. I will do it all over again'
Process was smooth and easy everyone was super nice and helpful made my whole experience super easy and stress free
The dealership was able to locate the issue and replace the needed part the same day.
Great dealership, Destin was great to deal with, fast, efficient, and understanding… Kurt also great to deal with!
Finding a dealer that pays attention to the smalls things isn't always easy. They took their time, answered my questions carefully, and made the whole process feel worthwhile from start to finish.
Jerome bigby was very professional and courtesy. I wished the manager had given me what my trade in was worth. Your dealership had brand new vehicle that was damaged and sent it to Rick Case kia, which is where I bought the damaged vehicle without my knowledge of knowing it was damaged. I thought I was buying a brand new damaged free vehicle. I took the vehicle to you guys ALM kia south, wanting to trade the Telluride x-line ex for a Telluride hybrid for better gas mileage, only to find out from the printed carfax that it had been ... Read More DealerRater - Aug 4, 2026
I am pleased with service received from the ALM Kia South dealership. Gabriel and Jaylond are wonderful advisors and made for a great customer experience.
Robert Johnson was an amazing salesperson. He was so attentive and a great help. Thank you!
When I asked if my advisor was in, I was told no- 15 minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie...
I was greeted with a warm smile and hand shake and excellent customer service. Thank you
I don’t even know where to start… all I know is that my experience at ALM Kia South was truly a blessing and a dream come true!
From the moment I walked through the doors, I was greeted with such warmth. Ms. CJ immediately made me feel welcome, and that genuine hospitality set the tone for everything that followed.
Then came Darian. From our very first phone call, he was absolutely amazing. I never felt pressured or rushed. Instead, he listened, understood what I needed, and truly worked to make what seemed impossible feel possible. He delivered a beautiful ... Read More DealerRater - Jul 28, 2026
Great service, timely response, happy to have worked with them to get a new vehicle.
They made sure I didn't miss out on any of the car's special features, all while keeping things friendly and never applying any pressure while advising me.
The service department is exceptional. It was easy to schedule an appointment and the service was fast.
This dealership was amazing and they definitely deserve a high rating especially the service that I received from all the employees. 10/10 definitely recommend!
Great custmer service. They let me take my time. No pressure to purchase. Thank you.
Jeffery was outstanding, helpful, returned our calls promptly, He went above and beyond Thanks Jeffery
Their sales reps always showed genuine commitment to giving me great care and a fully personalized service
They took care of my recalls, ordering parts and proactively contacted me to follow up. Work was done quickly.
My daughter and I visited Kia of Union City Ga today to speak with a salesman and we were assigned to Jeffrey Weeks. I explained my expectations as to what I was looking for in a car, the down payment as well as monthly note expectations. He then proceeded to ask for my personal information I then asked him specifically would he be running my credit and he states a SOFT PULL.At that time I had seen no vehicle or had I been given any type of estimates in regards to payments , interest rates or anything . I get notifications ... Read More DealerRater - Jul 18, 2026
The service team off they keep your car all week don’t give you a loaner or nothing
Always efficient & reliable. They do really good work & the communication is on point. I’ll continue to use their services.
Kia has yet to give resolve about my brand new vehicle that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car or buyback the car so that I could receive my down payment back, but no resolve on that end either. The communication from “leadership” is also very subpar. I’m highly disappointed in this dealership. I will NEVER be retuning here again.
Very fast service and an excellent performance from whole staff, who always made me feel like they were genuinely invested in taking care of me and giving me the best possible service.
I just purchased my new car 2025 Kia K4 and just had my 8k maintenance last Monday. This week pas my a/c on my driver side is blowing hot air. I took it up to the dealership today and they advise they have to hold my car for 48hrs (I’m fine with that) but I ask for a loaner car cause I’m a working professional they advise no loaner car. Wow! I just purchase my car and yall do not have a loaner car for me for this big inconvenience. I’m very unhappy and now riding around ... Read More DealerRater - Jul 13, 2026
Good customer service. Fast and friendly service. I was in and out soon as I got there. Didn’t have to wait long to be seen or wait long for my car to get serviced.
ALM south is always great. It doesn't matter if you're there for maintenance or to purchase a vehicle, the staff is always great!!!
Great service And fast go me approval within and hour of being in the building and I drove off with a brand new car
Justin was very kind and helpful. I appreciated his honest suggestions on what to do with my car.
From my first inquiry, communication remained natural and never overwhelming. I came across several cars worth considering, and every detail was shared with patience, making the entire experience genuinely pleasant.
Good customer service. They pointed me toward a few interesting cars in their inventory, and every salesperson I spoke with was polite, respectful, and easy to deal with
After you purchase a vehicle, no one is available to take your call if you have any questions.
I called in to get an oil change and was told I can come in the same day. I was probably seen as soon as I arrived. And the wait time was 30 to 45 minutes flat which was great for me and definitely will be back for any service I need to be done to my car. And the young lady he answered the phone and greeted me really listen to me and had a great attitude.
Customer Service was GREAT! Can was an Excellent Salesman and so was the gentleman (?) that assisted with payment, etc…(.can’t remember his name.)
Dealer was very helpful was able to get what I wanted as well I would recommend them and their services
Good customer service from the folks there. They had a positive attitude, and I enjoyed learning about the car. Their kindness and the way they welcomed me made a difference
The service dept was on time and the service was in Les that 1.5hrs. Their recommendation was acurate.
I read this place was under new management. I’ve typically had decent experiences with the dealership, but now I’m contemplating even returning. I bought my car from this location but my service today was all around horrible. I had the worst customer service from Jaylond. It was time for my 60k mile service and instead of explaining what I needed, I felt rushed and ignored. I elected not to get any of the services done here because I prefer to take my vehicle to a place where they take their time with customers and help me understand what ... Read More DealerRater - Jun 26, 2026
I had an amazing experience with ALM. Destin was the best and make the experience smooth and stress free.
Good service, very delayed checkout. My car was ready and sitting there for an hr before I was called from waiting area to pay and leave. Also no complimentary car wash, even though it said so on receipt.
This dealer go back to me quickly and warmly, providing me with all the information about the car I was interested in. Their answers really hit the mark
Rianna reached out promptly and worked to get me the best deal possible on my 2026 Toyota Tundra. I traded in my old vehicle and the deal went quick and as smooth as it could go. I'd definitely recommend purchasing your next vehicle from this establishment.
The ONLY reason I would recommend this dealership is because of my sales person Jeff and the other friendly faces that greet you upon entering the sales floor. My issue with ALM Kia South is the fact that I bought a used car which flagged an issue the very next day after driving 45 miles. I reached out to my sales person who was concerned but told me that the service manager was sending me to the ALM location specific to my car brand. I obliged and upon finding what the issue was, Kia then wanted me to drive back to ... Read More DealerRater - Jun 16, 2026
Excellent buying experience with ALM Kia! They made the entire process easy. Cierra & Robert were awesome! I would highly recommend ALM for your next vehicle purchase.
Everyone involved was incredibly accommodating and took extra time to address my concerns without ever making me feel rushed.
The experience with this dealership was the absolute worst ever!! Would not recommend anyone purchasing anything from any of the ALM dealerships!! They do not stand behind anything they sale at all!! Purchased a car from them and according to them the vehicle had a clear car fax and no issues, but a week later noticed the clear coat coming off the car and also noticed issues with the paint.. took car to two separate body shops and was told the vehicle had damaged to the whole drivers side and to fix the previous repairs already done was gonna be ... Read More DealerRater - Jun 11, 2026
Darian was really good. A straight shooter. Went in after work and was done by closing time. The whole transaction took about 2.5 hours. I'd definitely go back and recommend them.
ALM Kia South did and outstanding job accommodating me during my car search. I highly recommend them.
LOVE LOVE LOVE!! They are the best, I LOVE My Car, they have the best service very Welcoming!! THANKS SOO MUCH
I like Jeremiah good car salesman real cool laid back he did a good job
Chris was awesome and very knowledgeable and professional. Thank you for all you have done for me and my family
I was greeted in a very friendly and professional manner. The staff appeared to be knowledgeable about the various vehicles types. I was not pressured or rushed to make an decision in regards to purchasing. Uryah Lucas, saleswoman was wonderful to work with. Their was a lot of conversion between us to assure the vehicle was the right fit for me, and I was able to exam and compare various types and their features.
I decided a few years ago to try a Kia brand vehicle, and I was pleasantly surprised with not only the quality of the vehicle but the professionalism of the staff. They are professional and make you feel as though you are family.
The service department staff is always courteous and knowledgeable about my vehicle. Recently Justin did and awesome job. My hat off to him for a positive resolution of an issue I had.
Everyone was very nice. Darin assisted us in buying the vehicle. The store is immaculate.
Jaylond was amazing. She was friendly, knowledgeable, professional, and attentive. She explained the service and kept me informed along the way.
“I purchased a Mercedes truck from your dealership and shortly after taking possession, I discovered that it was sold to me with bald tires. After putting $12,000 down and purchasing a $5,000 platinum warranty, I expected the vehicle to meet basic safety standards. Instead of addressing what I believe is a safety issue that should have been identified before the sale, I was quoted an additional $1,800 for replacement tires. I am extremely disappointed with how this situation has been handled and am requesting that the dealership take responsibility and provide a reasonable resolution.”
