Customer Testimonials
Customer Service was GREAT! Can was an Excellent Salesman and so was the gentleman (?) that assisted with payment, etc…(.can’t remember his name.)
Dealer was very helpful was able to get what I wanted as well I would recommend them and their services
Good customer service from the folks there. They had a positive attitude, and I enjoyed learning about the car. Their kindness and the way they welcomed me made a difference
The service dept was on time and the service was in Les that 1.5hrs. Their recommendation was acurate.
I read this place was under new management. I’ve typically had decent experiences with the dealership, but now I’m contemplating even returning. I bought my car from this location but my service today was all around horrible. I had the worst customer service from Jaylond. It was time for my 60k mile service and instead of explaining what I needed, I felt rushed and ignored. I elected not to get any of the services done here because I prefer to take my vehicle to a place where they take their time with customers and help me understand what ... Read More DealerRater - Jun 26, 2026
I had an amazing experience with ALM. Destin was the best and make the experience smooth and stress free.
Good service, very delayed checkout. My car was ready and sitting there for an hr before I was called from waiting area to pay and leave. Also no complimentary car wash, even though it said so on receipt.
This dealer go back to me quickly and warmly, providing me with all the information about the car I was interested in. Their answers really hit the mark
Rianna reached out promptly and worked to get me the best deal possible on my 2026 Toyota Tundra. I traded in my old vehicle and the deal went quick and as smooth as it could go. I'd definitely recommend purchasing your next vehicle from this establishment.
The ONLY reason I would recommend this dealership is because of my sales person Jeff and the other friendly faces that greet you upon entering the sales floor. My issue with ALM Kia South is the fact that I bought a used car which flagged an issue the very next day after driving 45 miles. I reached out to my sales person who was concerned but told me that the service manager was sending me to the ALM location specific to my car brand. I obliged and upon finding what the issue was, Kia then wanted me to drive back to ... Read More DealerRater - Jun 16, 2026
Excellent buying experience with ALM Kia! They made the entire process easy. Cierra & Robert were awesome! I would highly recommend ALM for your next vehicle purchase.
Everyone involved was incredibly accommodating and took extra time to address my concerns without ever making me feel rushed.
The experience with this dealership was the absolute worst ever!! Would not recommend anyone purchasing anything from any of the ALM dealerships!! They do not stand behind anything they sale at all!! Purchased a car from them and according to them the vehicle had a clear car fax and no issues, but a week later noticed the clear coat coming off the car and also noticed issues with the paint.. took car to two separate body shops and was told the vehicle had damaged to the whole drivers side and to fix the previous repairs already done was gonna be ... Read More DealerRater - Jun 11, 2026
Darian was really good. A straight shooter. Went in after work and was done by closing time. The whole transaction took about 2.5 hours. I'd definitely go back and recommend them.
ALM Kia South did and outstanding job accommodating me during my car search. I highly recommend them.
LOVE LOVE LOVE!! They are the best, I LOVE My Car, they have the best service very Welcoming!! THANKS SOO MUCH
I like Jeremiah good car salesman real cool laid back he did a good job
Chris was awesome and very knowledgeable and professional. Thank you for all you have done for me and my family
I was greeted in a very friendly and professional manner. The staff appeared to be knowledgeable about the various vehicles types. I was not pressured or rushed to make an decision in regards to purchasing. Uryah Lucas, saleswoman was wonderful to work with. Their was a lot of conversion between us to assure the vehicle was the right fit for me, and I was able to exam and compare various types and their features.
I decided a few years ago to try a Kia brand vehicle, and I was pleasantly surprised with not only the quality of the vehicle but the professionalism of the staff. They are professional and make you feel as though you are family.
The service department staff is always courteous and knowledgeable about my vehicle. Recently Justin did and awesome job. My hat off to him for a positive resolution of an issue I had.
Everyone was very nice. Darin assisted us in buying the vehicle. The store is immaculate.
Jaylond was amazing. She was friendly, knowledgeable, professional, and attentive. She explained the service and kept me informed along the way.
“I purchased a Mercedes truck from your dealership and shortly after taking possession, I discovered that it was sold to me with bald tires. After putting $12,000 down and purchasing a $5,000 platinum warranty, I expected the vehicle to meet basic safety standards. Instead of addressing what I believe is a safety issue that should have been identified before the sale, I was quoted an additional $1,800 for replacement tires. I am extremely disappointed with how this situation has been handled and am requesting that the dealership take responsibility and provide a reasonable resolution.”
The experience was a wonderful experience. The salesman Destin a total professional and very knowledgeable on the KIA. This is 2nd car that I bought from the dealer..
I scheduled my appt then when I arrived was told I had to come back when my original advisor was in. I had purchased tires and a few weeks later had shaking. No one told me the advisor that assisted with the tire purchase had to be present when I set the appt when I brought it in to check the shaking. I had to leave and reschedule for later when the advisor was in. That messed up my entire day because I had to reschedule other appts to come back to ALM.
Chris was excellent to work with. I would recommend him forsure. He moved fast and got us in and out.
I had an amazing experience purchasing my 2025 Kia Soul from ALM Kia in February! Jeff Weeks was absolutely excellent from start to finish. He was professional, friendly, knowledgeable, and truly made the entire process stress-free. He worked hard to get me a great deal, answered all of my questions, and made sure everything moved quickly and smoothly.
The transaction was easy, efficient, and honestly one of the best car-buying experiences I’ve had. I love my new Kia Soul and highly recommend asking for Jeff if you’re looking for outstanding customer service and a seamless experience. Thank you again, ... Read More DealerRater - May 20, 2026
Great customer service. The sales reps and the rest of the staff were fully committed to helping me throughout the entire process
Great customer service very satisfied with the help from Salesman Jeremiah and finance manager Jalen Ellington
Robert was incredible to work with. He answered all questions and went above and beyond
Great selection and great employees. The buying process was quick and easy. I would definitely recommend.
They made sure I left we a vehicle even when my credit was challenging. And they helped me find a car note that fits my needs.
He was thorough and personable. We showed us all of the cars features. He was pleasant to work with
The sales team was able to help me get my new car with ease. Everyone was extremely helpful and gracious. Robert was my sales point of contact and he took away any and all anxiety of buying a car by myself. I would definitely go back to them when I’m in the market for another car.
Everything Good and Great Customer Service and excellent and skills and fix my car good
It makes me sense that I bring my car to you every time I need an oil change and no one never ever reported an issue until now $2000 work need to be done. It makes no sense should’ve been up kept as I bring it in for the oil change customer service sucks.
I was pleasantly surprised by how quickly they reached out to me, always friendly and genuinely open to hearing any questions or preferences I had about the car.
It was a great experience for me and they was able to get me outta there in a 2026 with no money down! Will go again in the future!
Excellent service, the experience was great. This location is attentive, and cares about their customers needs. I’d give 10 stars to the salesman, and to the dealership for the top quality service I received. I do recommend this location to anybody I know as the experience I had here was unmatched compared to other car dealerships in the past. I would also like to say the salesman had great customer service, very polite, and knowledgeable with each vehicle recommendation.
I had a horrible car accident and I had just bought that car from this very dealership a year ago. I called and was connected to Chas, I told him what happened and that I needed a car as soon as possible. Immediately he assisted me with getting a car. Chas set up my appointment, accommodated my every need and had everything ready to go by the time I got there He was very kind, patient and a great conversationalist. He treated me well and made sure I was extremely happy with my purchase. I appreciate you Chas for working ... Read More DealerRater - May 5, 2026
Great experience. Our salesman, Robert, was very knowledgeable. He has even offered to help setup some of the features 2 weeks after the sale
Great customer service. They were super helpful and really friendly, and offered me several interesting options.
Jeff was phenomenal. No games no hassle. Everything was seamless. Only issue was the insurance however he provided help with that as well. Superb work. I love my vehicle.
I received really special treatment from the entire staff at this dealer. On top of that, they also offered me some interesting purchase options and great payment terms. Everyone was super friendly and they've excellent customer service.
Great service, and Clever Tobar was outstanding, great person and everything was great and fast
Experience was quick & easy . Jerome was very responsive & made everything easy for me . Thanks a lot
Good servicing it was very quick and efficient will be back to get service again
4 hours for an oil change, on original invoice didn't match price on second invoice received email, and actual credit card cost was even higher than the 3% card fee
Great experience everyone was nice and respectful. I enjoyed every bit and thank you to all.
The interaction developed in a pleasant way with their team, where they quickly responded to all my concerns.
I had a great experience buying my Kia Telluride at ALM Kia South. The Associate and the manager were very helpful.
Like any other car dealer you need to be careful for the small print. ALM KIA in Union City is not the exception. The finance manager captured my digital signature and initials and paste them on every electronic contract as possible. I was over charged for a tire insurance for 1500 dollars without my approval. Cancel this fake insurance is nearly impossible, everything is set for ripping you off.
The service center addresses customer concerns and necessary vehicle concerns in each appointment. They truly get it done the first time no back and forth.
salesman Lashod Lawson is the best! He is amazing and made the process really smooth to help as much as possible. Great service and they know knows his stuff.
Cierra was great and probably the only reason I stayed and purchased a vehicle. She was patient and didn't just want to sell a vehicle, she wanted me to be comfortable and happy with what I spent my money on.
The service was really great from the beginning to the finish. I was welcomed with a warm hello how may I help and assisted along the way. Did not take long for car to be serviced.
Great customer service , and fast and effective, once I arrived they started in my car immediately.
Jeremiah is very knowledgeable about the 2027 Telluride. He was a joy to work with,. He was so helpful after I purchased my car I inquired about getting my warranty and Gap insurance refunds on a car I traded in. Thank you so much for your help before and after purchasing my new car you are the BEST!!!
People guide you very well to choose correct vehicle for you. And more over life time warranty is great
The team ALM Kia South was great. Yaseem was a pleasure to work with. She answered all my questions. She didn’t try to over sale anything but went off what I was looking for and loved my car buying experience with her and the team.
A great place to shop and very helpful and I love the staff. Make me feel like family.
I had a great and hassle-free experience with Dey at ALM. Thank you very much!
Great experience with ALM Kia South. Patrick is amazing!! I am completely happy with my purchase. I am a returning customer and would highly recommend this location.
Good to start during buy process. How ever after deal the dealer will not respond to calls regarding fixing a couple of issues they agreed to take care of. Calls to salesperson and sales manager go unanswered and/or no call backed on messages left. Not even courtesy to even say they will no longer keep their promise. Phone mailboxes for salesperson and manager are now full. No return calls. I have yet to file formal complaint to the state dealer authorities and the FTC. But will if I don’t get response in next few days.
Great service and staff. Everything was good and smooth. Will definitely come back next time.
They was pleasant every time they walk by they always acknowledge me. They were nuce
Cam was awesome. Worked extra hard to get me in the car of my dreams
Always gets me in and out for my service appointments! Very clean dealership and everyone is very kind! Tammy is my advisor and she is so pleasant! I would definitely recommend ALM union city!
Extremely disappointing and concerning experience with ALM Automotive Group in Union City, Georgia.
On February 26, 2026, we purchased a 2025 Hyundai from ALM Automotive Group in Union City and provided valid insurance documentation before leaving the dealership. Everything was approved at the time of sale. Shortly afterward, the dealership contacted us claiming there was an issue with the insurance and accused us of providing fraudulent insurance documentation.
These accusations were made directly by the dealership’s general manager, Nathan. We were threatened with potential criminal accusations and told to immediately return the vehicle. Even though we strongly disagreed with these allegations, we ... Read More DealerRater - Mar 27, 2026
He did a wonderful job at servicing my car additionally had great costumer service as soon as I pulled up I was greeted and helped expeditiously
I had a great buying experience w Darian, will def recommend & possibly be working w him in the future.
I felt right at home when I walked in and that sense of family continued throughout the process. I felt like everyone was looking out for my needs and did everything they could to make sure I found what I was looking for. I’m ecstatic about my Kia Telluride!!!
My service is here. We’re great. I enjoy my eggs and your plan was very helpful. I appreciate everything. Thank you so very much.
Friendly and knowledgeable service provider I was in and out really quickly just a great overall experience
Bought a 2016 k5 on 3/1/26 and have not yet to enjoy . Had to take it back due to a recall. Part on back order . It’s now 3/20/26.. still waiting
Destin was great! He was very knowledgeable about he Soul I purchased. He made everything very easy. Only downfall was the about of time it took to do the financing.
I had the pleasure of working with Gabriel and he was such a sweetheart. Great experience from start to finish and timely turn around.
Always a smooth experience! The customer is great and I never have any issues. The staff makes sure you are taken care of.
They was very friendly nice kind dealer ship they got me exactly what I wanted and for the right price
Gabriel was very professional, knowledgeable. He genuinely focused on providing great customer service. From the moment I arrived, he was attentive, answered all of my questions clearly, and made the entire process smooth and stress-free. He also provide great recommendations for my vehicle.
I give AKS a 2 solely because of the good relationship Cierra J. built, she was a wonderful person to handle my car deal with me.
However, my poor rating is due to the fact that the dealership sent the car off their lot without checking to see if there was fuel, the brakes or tire pressure. That to me is unexcusable for a dealership to let a car off the lot in such poor condition even if it was sold as is. I've bought an as is car from a lot and they did me above and beyond by ... Read More DealerRater - Mar 13, 2026
Steffone was great to work with. No high pressure sales tactics. We love our new 2025 telluride!
Throughout the entire process, the staff was always very willing to provide excellent service, responding quickly and courteously to all of my questions and concerns, good customer Service
They took time and maker sure was good and got me the deal I wanted thank Yu
I was really satisfied with your service I would recommend others very nice hospitality satisfied!!!
I was very pleased with the staff. They were very professional. The sales person by the name Yesmeen was very professional and knowledgeable assisting me in my purchase. I would highly recommend her to anyone I know looking for a car.
Cam was wonderful in helping me choose my 2026 Kia Seltos and I would definitely recommend this place to anyone
Tammy Roberson has been my sales advisor since joining ALM. Tammy always provides top-tier customer service and represents ALM with professionalism and integrity.
I wanted to take a moment to compliment ALM Kia South and their sales team for the outstanding service I recently received. From the moment I arrived, everyone was professional, welcoming, and extremely helpful.
I enjoyed my experience there. Jerome was excellent!!! He was very helpful and knowledgeable. Jerome was very patient with me because I was not sure what kind of car I really wanted.
Gabriel was absolutely amazing. He provided EXCELLENT customer service. He explained everything with a smile. He's a wonderful asset to the service team.
I worked with Yasmeen and one of the managers they were great I would definitely recommend they work with you
JB was the best! I was having a lot of trouble w my car buying process, & he made it super easy for me & my family. So appreciative of JB, thank you so much!
Alm is a great place to purchase a vehicle. Jeremiah was an excellent salesman. Very knowledgeable and helpful. Thank you for a great experience.
Gabe was great! Most definitely will come back and request him for service moving toward.
When I first reached out them, they made me feel truly welcome with their response and genuine kindness. From start to finish they were absolutely wonderful
Gabriel was amazing and very attentive I will certainly be back. He mad sure I was well taken care of.
After we did more research after the purchase we realized could have gotten a much better rate! I’m talking like at least by 2%. We did appreciate they were ok with not getting additional warranty. Did not appreciate only getting one key fob at the very end of the purchase. Those are super pricey. Payoff on trade in still hasn’t been paid 20 days later.
Tammy was a great help with my first car service at Kia! I’d definitely recommend her and this dealership
