Customer Testimonials
Great customer service. The people were amazing and we got an awesome vehicle. Thank you guys.
They got me in quickly. They said it was going to take an hour. It took exactly an hour. The workers were friendly. I will go back
Awesome and amazing team. They kept up any updates and answered all of my questions.
A deal is a deal and that’s how they make your feel. Interesting experience…
CHRIS DAVENPORT Was such a big help in regards to filling my growing family’s needs. He was very patient and and very knowledgeable. He deserves recognition above and beyond. Thank You again for your help - Malcolm Davis & Family
Had a couple for hiccups but they made it right. Overall experience went good. Everything else went well
The guy who helped me was really helpful and helped me successfully get into my car and I really appreciate him!
Huge Shout to Jaylond Harvey for going above and beyond for my service needs. Very professional and communicates well.
I have been to three Kia dealerships in the past two months. All negative experiences. First dealer in Thomas Crossroads, GA we were called in, to have one of many recalls repaired. They had the vehicle for a couple of days. We called to check on the status. They did not have the parts for the recall that they called us in for. They tried to charge me for a tire that had a "nail in the side wall" it was not.
The next kia dealer in Orlando, fl. I sat in the service lane for 30 mins no ... Read More DealerRater - Nov 5, 2026
They take care of my trade by paying off my loan balance and put me in a very good ride
Jaylond Harvey and Gabriel Bright were exceptional in their customer service experience. They provided up to date information and were professional.
Jeffery Weeks made my vehicle purchase a great experience. He walked me through every process.
Service was great and my concerns were listened to and resolved in a timely manner!
I had a great experience working with Destin Smith when I purchased my 2026 Kia K4.
They addressed the issues my vehicle was having and helped me understand what was going on.
My mat had dark oil on it. Paper was used afterwards. Water bottle with liquid inside was left in my SUV. I had just had my SUV detailed before bringing it here. My tire rims had greased on them. I bought 4 tires, tune up, and oil changed. I spent a lot of money and time. Seeing that I am a seasoned woman with a can, no one helped me across the parking area to pick up my car. All around bad customer service and care.
Highly recommend! Option 3: Enthusiastic Review Five stars all around. I just purchased my 2027 Telluride, and this marks my third vehicle purchase with Patrick Windom at Kia ALM. Patrick has earned my trust over the years by making every transaction honest, seamless, and enjoyable. Great communication, no pressure, and outstanding customer care from door to door. That's why I keep coming back. Thank you, Patrick and the Kia ALM team, for another great experience.
The ALM Kia dealership we worked with had a huge selection of vehicles to choose from. Our sales associate was Rianna.
Great customer service!! I would purchase through them over and over again!! Peoples was great! His negotiation tactic working to get me exactly what I needed!
Deceptive,dishonest. Don't stand by there OWN I OWN YOU document. Bad customer service. Had to pay for my own emission test and was not paid back in full. Its illegal to sell you a car without emission done.
Renea took care of me. Good customer service and good communication . Will tell family and friends
it wasn’t as good as I thought it would be a lot of this directions a lot of departments not knowing what the next apartment and not very clarity on. What’s the process of doing things at that dealership the overall was a good idea and a good communication but they just need better management.
Mr Peoples was AMAZING ! Everyone was super nice and helpful. I had a positive experience.
I will never take my car back to them for service. Still having issues and my recent visit had a piece missing off the car when I went to get it. Patiently waiting on them to replace that piece. The service rep was nice, but that place is awful! I still can’t drive my car. So frustrating.
The service team knocked out a recall on my 2019 Niro hybrid and checked all historical messages for me in about an hour. The shop is clean and very professional.
This was by far the absolute worst car buying experience. We were told by the manager and the sales rep, they would take care of a damage to the car we purchased. We have gone back to the dealership three times and the issue has yet to be rectified. Only for the sales rep Chaz to tell us, they will not be repairing the damage. Each trip to the dealership was an hour drive. Time wasted and no resolution. I have left message both for the manager and ALM’s corporate office no one has returned my call in three ... Read More DealerRater - Oct 23, 2026
The customer service rep Ken and his associates were very professional, knowledgeable, and kind. This was my first experience at this Kia dealership and I’ll definitely be back.
I had an amazing experience purchasing my new car! From start to finish, the entire process was smooth, professional, and stress-free. The customer service was outstanding, and the staff went above and beyond to make sure I felt comfortable, informed, and confident in my purchase.
Buying a car is a big decision, and it’s important to feel valued as a customer. I truly appreciated the patience, kindness, and attention to detail throughout the entire experience. I never felt rushed or pressured, and they made the process enjoyable.
I absolutely LOVE my new car and couldn’t be happier with ... Read More DealerRater - Oct 18, 2026
Chaz is the man! great service & commitment! Would recommend 5/5 shoutout to Travis the manager…
Do not keep there promise to the customer. Over three weeks can't get what they promised and i spend $20.80 for emission test and they refund me $20.00. They had the recipient. At this point 3 weeks in no kept promises
My boy D. Barnes got me into the newest car ive had in a long time. I really appreciate him working with me and shoutout to Chantal for referring me.
My salesman did a outstanding job in describing the vehicle that I wanted and showed me a lot of it features that I didn't realize. He was very patient with me in my purchase.
Nice team, responsive to requests, nice waiting area. Quick repair on car with updates through the process
The salesman, Robert Johnson was personable, friendly and helpful. He answered all questions and listened.
The people at the dealership, especially Sierra Johnson went out of her way to help me in every way that she could, including the managers working with her great job team
The Service Sucks!!!!After nine years as a loyal Kia customer, I am extremely disappointed with the service I received from ALM Kia South in Union City. My 2024 Kia Carnival was towed there on September 11, 2026, because it would not start, and I did not receive my vehicle back until October 9.
During those weeks, communication was extremely poor. My husband and I repeatedly called for updates, received little follow-up, encountered full voicemail boxes, and were given completion dates that repeatedly passed. Despite requesting a loaner vehicle several times, one was never provided or offered.
I eventually paid more than $900 for repairs ... Read More DealerRater - Oct 11, 2026
Excellent customer service. Very experienced sale persons. Went above and beyond to get the car that we wanted.
Professional, knowledgeable, and friendly service! Will definitely do business with them again! Thank you all so much! Special Thank you to my salesperson Khadijah!
Great Team, not to mention Fred was patient and has great customer service. Overall great experience at AML South.
I was on time and they promptly took care of my car with a very reasonable amount of time
It does take the sales department a while to get to the phone but Jaylond was excellent! Received my vehicle and returned it to us fixed the very next day!
Communication and promises are very poor. I had to pay for my emission. No refund yet after two weeks. I had to call on various occasions and only got promises. It seem they just wanted to sell me a car.
It was a pleasant exchange on both sides, largely because of how courteous their crew was. They kept a kind attitude toward me and made the interaction feel naturally positive.
ALM Kia South made my experience great with my car trade it went very smooth.
I had great experience at this dealership. The staff was friendly, professional, knowledgeable, and made the entire process smooth and comfortable.
Easy straightforward and efficient with the process. I did get a lil overwhelmed due to the internet connection and not being able to pull up my credentials otherwise perfect
I had an great experience with ALM Service! I brought my Kia in for service and the team was professional, friendly, and easy to work with from start to finish. They kept me informed, explained everything clearly, and made the process quick and convenient. I really appreciated the customer service and how smoothly everything was handled.
Very helpful and quick service. Been going to Gabe every pull change for a while now.
Good customer service from start to finish. They answered my question well and made the whole process feel simple and stress-free.
Good customer service they where good with my oil change I will be back next time
My experience was a 10/10 and I highly recommend. Cam was very helpful and honest
I had a great experience with you guys.Your customer service was great and you guys helped me a lot.
Communication stayed clear the entire time, no vague answers, no dodging around. Every detail about the car's standout features got explained plainly
Unfortunately, my experience with ALM Kia South over the past two months has been extremely frustrating.
On August 14, I brought my 2024 Kia Carnival to ALM Kia South for its 60,000-mile service and spent $1,793.09, including a transmission-fluid exchange, front brake service, two tires, an alignment, and other scheduled maintenance.
A little over a month later, I began experiencing intermittent jerking/shuddering and resistance during low-speed acceleration. I returned to ALM Kia South on September 18. After some back-and-forth with the service adviser, who initially asked me to return Monday because they were busy/backed up, a technician road-tested my Carnival and documented ... Read More DealerRater - Sep 25, 2026
Gab was a great help. He made sure I was informed through my service appointment
Salesman and finance manager was nice and cordial. I would recommend to friends and family.
Good people willing to help in any kind of way to make sure you are satisfied with the repairs
Great experience from the beginning to the end at ALM. My salesperson was excellent and to close out the deal the finance manger was very friendly .
Right rear window doesn't work properly, and there is no owners manual in car (I should have checked). Several days ago I emailed both the salesman and the finance manager requesting some sales information- neither have responded!
I received a high level of service from them, along with a warm and quick response. Their staff really stood out in the way they dealt with me.
Good customer service and attention at all times. Everything was very good, practical. and fast, with useful information provided along the way.
I highly recommend seeing Patrick for excellent service and a pleasant, pressure free experience. Miss N.O. in the finance department is great as well!
The salesmen, Fredrick, was very professional and committed to our family. We truly appreciated his help navigating our purchase.
I had a great experience with Gabriel at ALM Kia! He was professional, friendly, and provided excellent customer service throughout my oil change. He kept me informed and made the process quick and easy. Thank you, Gabriel, for making my service experience a great one!
The dealership had my car for months because the service tech was no longer working there. The engine in my 2018 Kia optima is horrible. I brought the car in because my mechanic found oil in the spark plugs. They had a bunch of issues that came up in the diagnosis, but a lot of the issues that were reported felt like the dealership was trying to make money off of me. They ultimately determined that I needed a new engine. The warranty didnt cover any of it. My car is not that old and only has 160,000 miles on it. I ... Read More DealerRater - Sep 9, 2026
I truly enjoyed my car buying process and experience at KIA South. My salesman Darian Barnes is the best very professional and helpful and made the whole car buying process so very easy. I definitely will be referring everyone I know in need of a new car to him.
Prompt, courteous, customer service. I have had the same service agent the last couple of times since my last Kia vehicle. She is very professional. It is because of her that I continue to get my servicing at this location.
If you looking for a KIA in the Atlanta area, go to KIA South, Union City. Make sure you ask for Jeremiah. Now this is not the person who I dealt with (Mr. Lawson), I would not recommend him. Also get Sean T. in Finance, great guy.
I had great service. My appointment was easy to make online. I had a great experience.
Mr .Weeks what amazing and true to his word. Thank you so much for all your help
They were always willing to assist me in the best way possible. Excellent customer service.
This dealership has sold me 4 vehicles in the past 3 years! Service and service tech is great
The dealership was very nice and well kept. The staff was amazing, very kind, welcoming & such a great help. Aaliyah was the one that did my service, she was great!
Very professional group of people . Every question was answered. Every issue is being answered. No problem.
People’s was amazing he made sure that I got the car that meet financial need. I would recommend him a 1000 times.
Good customer service. They maintained a positive attitude and paid close attention to all the details
The staff in charge were excellent while assisting me. There was no pressure, and everything was handled at a relaxed pace as they kindly went over what I could do to get the car.
Excellent responsiveness and efficiency. Mr. Peoples was awesome! The process for completing the deal was quick and painless.
I came in with a check engine light. The first time I came in, he told me that I had to come back to give them more time to find the leak. I came back, left my car with them for two days, paid over $700. My check engine light came back on three days later.
Great staff, especially Khadijah. She gets ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Efficient and fast. Awesome buying announcement from the staff
Amazing quality service that will go a long way with loyal customers in the future
Went in last Monday for oil change. Took over two hours and the guy tried to sell me everything he could! He also asked me to give a good rating. This Monday morning a week later I discovered that the undercarriage or something was not even fastened back and it was dragging! I had to go back 30 min away to get it fixed! Inconvenienced
S/O to my boy people for making the process smooth and stress free. You’re the best at what you do ! Thanks a lot!
Exceptional staff who listens and does everything possible to help you find a dependable car
I received a warm response from their cheerful staff. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available.
Car was sold with different size tires which we found out after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sales person but he is declining to help. Can’t explain how sad we are to have such an experience. And why we were treated like this.
Jaylond made the process super easy. She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽
**Very Disappointed With the Service and Lack of Resolution**
I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my vehicle properly repaired—even though I have already paid for the services.
I have had several conversations with the team and have repeatedly been promised that the issue would be resolved. I was told that I would receive a call as soon as a loaner vehicle became available so that I could leave my vehicle for approximately a week while they determined the root cause of ... Read More DealerRater - Aug 18, 2026
Friendly fast service. I also like that you can track the progress of service throughout your time there.
Your service rep failed to properly document the problem I was having, even though I documented it accurately in your system upon first bringing you the car. You failed to address one problem, and misdiagnosed another, stating the car's oil was low and thus the reason for the issue. The car subsequently had a recurrence of the same issue and left my family stranded in Atlanta. When I brought it to you again, you diagnosed it as having too much oil (several quarts over) and tried to return it to me still not having fixed anything. Additionally, an item ... Read More DealerRater - Aug 11, 2026
Getting through the different ways of getting the car was pretty straightforward. I also liked the way they kept things pleasant and easygoing during our interaction.
Great dealership, Aliyah was great with how she handled my whole car buying process. She made this purchase great for me!
This is a true, similar way of buying a car, an analytical way to get you approved, I'm so glad that I tried it and am pleased with this car dealership. I will do it all over again'
Process was smooth and easy everyone was super nice and helpful made my whole experience super easy and stress free
The dealership was able to locate the issue and replace the needed part the same day.
Great dealership, Destin was great to deal with, fast, efficient, and understanding… Kurt also great to deal with!
Finding a dealer that pays attention to the smalls things isn't always easy. They took their time, answered my questions carefully, and made the whole process feel worthwhile from start to finish.
Jerome bigby was very professional and courtesy. I wished the manager had given me what my trade in was worth. Your dealership had brand new vehicle that was damaged and sent it to Rick Case kia, which is where I bought the damaged vehicle without my knowledge of knowing it was damaged. I thought I was buying a brand new damaged free vehicle. I took the vehicle to you guys ALM kia south, wanting to trade the Telluride x-line ex for a Telluride hybrid for better gas mileage, only to find out from the printed carfax that it had been ... Read More DealerRater - Aug 4, 2026
I am pleased with service received from the ALM Kia South dealership. Gabriel and Jaylond are wonderful advisors and made for a great customer experience.
Robert Johnson was an amazing salesperson. He was so attentive and a great help. Thank you!