Customer Testimonials
Friendly fast service. I also like that you can track the progress of service throughout your time there.
Your service rep failed to properly document the problem I was having, even though I documented it accurately in your system upon first bringing you the car. You failed to address one problem, and misdiagnosed another, stating the car's oil was low and thus the reason for the issue. The car subsequently had a recurrence of the same issue and left my family stranded in Atlanta. When I brought it to you again, you diagnosed it as having too much oil (several quarts over) and tried to return it to me still not having fixed anything. Additionally, an item ... Read More DealerRater - Aug 11, 2026
Getting through the different ways of getting the car was pretty straightforward. I also liked the way they kept things pleasant and easygoing during our interaction.
Great dealership, Aliyah was great with how she handled my whole car buying process. She made this purchase great for me!
This is a true, similar way of buying a car, an analytical way to get you approved, I'm so glad that I tried it and am pleased with this car dealership. I will do it all over again'
Process was smooth and easy everyone was super nice and helpful made my whole experience super easy and stress free
The dealership was able to locate the issue and replace the needed part the same day.
Great dealership, Destin was great to deal with, fast, efficient, and understanding… Kurt also great to deal with!
Finding a dealer that pays attention to the smalls things isn't always easy. They took their time, answered my questions carefully, and made the whole process feel worthwhile from start to finish.
Jerome bigby was very professional and courtesy. I wished the manager had given me what my trade in was worth. Your dealership had brand new vehicle that was damaged and sent it to Rick Case kia, which is where I bought the damaged vehicle without my knowledge of knowing it was damaged. I thought I was buying a brand new damaged free vehicle. I took the vehicle to you guys ALM kia south, wanting to trade the Telluride x-line ex for a Telluride hybrid for better gas mileage, only to find out from the printed carfax that it had been ... Read More DealerRater - Aug 4, 2026
I am pleased with service received from the ALM Kia South dealership. Gabriel and Jaylond are wonderful advisors and made for a great customer experience.
Robert Johnson was an amazing salesperson. He was so attentive and a great help. Thank you!
When I asked if my advisor was in, I was told no- 15 minutes later, I walked past the service manager's office, and the advisor was in there. Don't lie...
I was greeted with a warm smile and hand shake and excellent customer service. Thank you
I don’t even know where to start… all I know is that my experience at ALM Kia South was truly a blessing and a dream come true!
From the moment I walked through the doors, I was greeted with such warmth. Ms. CJ immediately made me feel welcome, and that genuine hospitality set the tone for everything that followed.
Then came Darian. From our very first phone call, he was absolutely amazing. I never felt pressured or rushed. Instead, he listened, understood what I needed, and truly worked to make what seemed impossible feel possible. He delivered a beautiful ... Read More DealerRater - Jul 28, 2026
Great service, timely response, happy to have worked with them to get a new vehicle.
They made sure I didn't miss out on any of the car's special features, all while keeping things friendly and never applying any pressure while advising me.
The service department is exceptional. It was easy to schedule an appointment and the service was fast.
This dealership was amazing and they definitely deserve a high rating especially the service that I received from all the employees. 10/10 definitely recommend!
Great custmer service. They let me take my time. No pressure to purchase. Thank you.
Jeffery was outstanding, helpful, returned our calls promptly, He went above and beyond Thanks Jeffery
Their sales reps always showed genuine commitment to giving me great care and a fully personalized service
They took care of my recalls, ordering parts and proactively contacted me to follow up. Work was done quickly.
My daughter and I visited Kia of Union City Ga today to speak with a salesman and we were assigned to Jeffrey Weeks. I explained my expectations as to what I was looking for in a car, the down payment as well as monthly note expectations. He then proceeded to ask for my personal information I then asked him specifically would he be running my credit and he states a SOFT PULL.At that time I had seen no vehicle or had I been given any type of estimates in regards to payments , interest rates or anything . I get notifications ... Read More DealerRater - Jul 18, 2026
The service team off they keep your car all week don’t give you a loaner or nothing
Always efficient & reliable. They do really good work & the communication is on point. I’ll continue to use their services.
Kia has yet to give resolve about my brand new vehicle that I purchased. They have had my car in the service department for a month now. The easiest solution would have been to just put me into a new car or buyback the car so that I could receive my down payment back, but no resolve on that end either. The communication from “leadership” is also very subpar. I’m highly disappointed in this dealership. I will NEVER be retuning here again.
Very fast service and an excellent performance from whole staff, who always made me feel like they were genuinely invested in taking care of me and giving me the best possible service.
I just purchased my new car 2025 Kia K4 and just had my 8k maintenance last Monday. This week pas my a/c on my driver side is blowing hot air. I took it up to the dealership today and they advise they have to hold my car for 48hrs (I’m fine with that) but I ask for a loaner car cause I’m a working professional they advise no loaner car. Wow! I just purchase my car and yall do not have a loaner car for me for this big inconvenience. I’m very unhappy and now riding around ... Read More DealerRater - Jul 13, 2026
Good customer service. Fast and friendly service. I was in and out soon as I got there. Didn’t have to wait long to be seen or wait long for my car to get serviced.
ALM south is always great. It doesn't matter if you're there for maintenance or to purchase a vehicle, the staff is always great!!!
Great service And fast go me approval within and hour of being in the building and I drove off with a brand new car
Justin was very kind and helpful. I appreciated his honest suggestions on what to do with my car.
From my first inquiry, communication remained natural and never overwhelming. I came across several cars worth considering, and every detail was shared with patience, making the entire experience genuinely pleasant.
Good customer service. They pointed me toward a few interesting cars in their inventory, and every salesperson I spoke with was polite, respectful, and easy to deal with
After you purchase a vehicle, no one is available to take your call if you have any questions.
I called in to get an oil change and was told I can come in the same day. I was probably seen as soon as I arrived. And the wait time was 30 to 45 minutes flat which was great for me and definitely will be back for any service I need to be done to my car. And the young lady he answered the phone and greeted me really listen to me and had a great attitude.
Customer Service was GREAT! Can was an Excellent Salesman and so was the gentleman (?) that assisted with payment, etc…(.can’t remember his name.)
Dealer was very helpful was able to get what I wanted as well I would recommend them and their services
Good customer service from the folks there. They had a positive attitude, and I enjoyed learning about the car. Their kindness and the way they welcomed me made a difference
The service dept was on time and the service was in Les that 1.5hrs. Their recommendation was acurate.
I read this place was under new management. I’ve typically had decent experiences with the dealership, but now I’m contemplating even returning. I bought my car from this location but my service today was all around horrible. I had the worst customer service from Jaylond. It was time for my 60k mile service and instead of explaining what I needed, I felt rushed and ignored. I elected not to get any of the services done here because I prefer to take my vehicle to a place where they take their time with customers and help me understand what ... Read More DealerRater - Jun 26, 2026
I had an amazing experience with ALM. Destin was the best and make the experience smooth and stress free.
Good service, very delayed checkout. My car was ready and sitting there for an hr before I was called from waiting area to pay and leave. Also no complimentary car wash, even though it said so on receipt.
This dealer go back to me quickly and warmly, providing me with all the information about the car I was interested in. Their answers really hit the mark
Rianna reached out promptly and worked to get me the best deal possible on my 2026 Toyota Tundra. I traded in my old vehicle and the deal went quick and as smooth as it could go. I'd definitely recommend purchasing your next vehicle from this establishment.
The ONLY reason I would recommend this dealership is because of my sales person Jeff and the other friendly faces that greet you upon entering the sales floor. My issue with ALM Kia South is the fact that I bought a used car which flagged an issue the very next day after driving 45 miles. I reached out to my sales person who was concerned but told me that the service manager was sending me to the ALM location specific to my car brand. I obliged and upon finding what the issue was, Kia then wanted me to drive back to ... Read More DealerRater - Jun 16, 2026
Excellent buying experience with ALM Kia! They made the entire process easy. Cierra & Robert were awesome! I would highly recommend ALM for your next vehicle purchase.
Everyone involved was incredibly accommodating and took extra time to address my concerns without ever making me feel rushed.
The experience with this dealership was the absolute worst ever!! Would not recommend anyone purchasing anything from any of the ALM dealerships!! They do not stand behind anything they sale at all!! Purchased a car from them and according to them the vehicle had a clear car fax and no issues, but a week later noticed the clear coat coming off the car and also noticed issues with the paint.. took car to two separate body shops and was told the vehicle had damaged to the whole drivers side and to fix the previous repairs already done was gonna be ... Read More DealerRater - Jun 11, 2026
Darian was really good. A straight shooter. Went in after work and was done by closing time. The whole transaction took about 2.5 hours. I'd definitely go back and recommend them.
ALM Kia South did and outstanding job accommodating me during my car search. I highly recommend them.
LOVE LOVE LOVE!! They are the best, I LOVE My Car, they have the best service very Welcoming!! THANKS SOO MUCH
I like Jeremiah good car salesman real cool laid back he did a good job
Chris was awesome and very knowledgeable and professional. Thank you for all you have done for me and my family
I was greeted in a very friendly and professional manner. The staff appeared to be knowledgeable about the various vehicles types. I was not pressured or rushed to make an decision in regards to purchasing. Uryah Lucas, saleswoman was wonderful to work with. Their was a lot of conversion between us to assure the vehicle was the right fit for me, and I was able to exam and compare various types and their features.
I decided a few years ago to try a Kia brand vehicle, and I was pleasantly surprised with not only the quality of the vehicle but the professionalism of the staff. They are professional and make you feel as though you are family.
The service department staff is always courteous and knowledgeable about my vehicle. Recently Justin did and awesome job. My hat off to him for a positive resolution of an issue I had.
Everyone was very nice. Darin assisted us in buying the vehicle. The store is immaculate.
Jaylond was amazing. She was friendly, knowledgeable, professional, and attentive. She explained the service and kept me informed along the way.
“I purchased a Mercedes truck from your dealership and shortly after taking possession, I discovered that it was sold to me with bald tires. After putting $12,000 down and purchasing a $5,000 platinum warranty, I expected the vehicle to meet basic safety standards. Instead of addressing what I believe is a safety issue that should have been identified before the sale, I was quoted an additional $1,800 for replacement tires. I am extremely disappointed with how this situation has been handled and am requesting that the dealership take responsibility and provide a reasonable resolution.”
The experience was a wonderful experience. The salesman Destin a total professional and very knowledgeable on the KIA. This is 2nd car that I bought from the dealer..
I scheduled my appt then when I arrived was told I had to come back when my original advisor was in. I had purchased tires and a few weeks later had shaking. No one told me the advisor that assisted with the tire purchase had to be present when I set the appt when I brought it in to check the shaking. I had to leave and reschedule for later when the advisor was in. That messed up my entire day because I had to reschedule other appts to come back to ALM.
Chris was excellent to work with. I would recommend him forsure. He moved fast and got us in and out.
I had an amazing experience purchasing my 2025 Kia Soul from ALM Kia in February! Jeff Weeks was absolutely excellent from start to finish. He was professional, friendly, knowledgeable, and truly made the entire process stress-free. He worked hard to get me a great deal, answered all of my questions, and made sure everything moved quickly and smoothly.
The transaction was easy, efficient, and honestly one of the best car-buying experiences I’ve had. I love my new Kia Soul and highly recommend asking for Jeff if you’re looking for outstanding customer service and a seamless experience. Thank you again, ... Read More DealerRater - May 20, 2026
Great customer service. The sales reps and the rest of the staff were fully committed to helping me throughout the entire process
Great customer service very satisfied with the help from Salesman Jeremiah and finance manager Jalen Ellington
Robert was incredible to work with. He answered all questions and went above and beyond
Great selection and great employees. The buying process was quick and easy. I would definitely recommend.
They made sure I left we a vehicle even when my credit was challenging. And they helped me find a car note that fits my needs.
He was thorough and personable. We showed us all of the cars features. He was pleasant to work with
The sales team was able to help me get my new car with ease. Everyone was extremely helpful and gracious. Robert was my sales point of contact and he took away any and all anxiety of buying a car by myself. I would definitely go back to them when I’m in the market for another car.
Everything Good and Great Customer Service and excellent and skills and fix my car good
It makes me sense that I bring my car to you every time I need an oil change and no one never ever reported an issue until now $2000 work need to be done. It makes no sense should’ve been up kept as I bring it in for the oil change customer service sucks.
I was pleasantly surprised by how quickly they reached out to me, always friendly and genuinely open to hearing any questions or preferences I had about the car.
It was a great experience for me and they was able to get me outta there in a 2026 with no money down! Will go again in the future!
Excellent service, the experience was great. This location is attentive, and cares about their customers needs. I’d give 10 stars to the salesman, and to the dealership for the top quality service I received. I do recommend this location to anybody I know as the experience I had here was unmatched compared to other car dealerships in the past. I would also like to say the salesman had great customer service, very polite, and knowledgeable with each vehicle recommendation.
I had a horrible car accident and I had just bought that car from this very dealership a year ago. I called and was connected to Chas, I told him what happened and that I needed a car as soon as possible. Immediately he assisted me with getting a car. Chas set up my appointment, accommodated my every need and had everything ready to go by the time I got there He was very kind, patient and a great conversationalist. He treated me well and made sure I was extremely happy with my purchase. I appreciate you Chas for working ... Read More DealerRater - May 5, 2026
Great experience. Our salesman, Robert, was very knowledgeable. He has even offered to help setup some of the features 2 weeks after the sale
Great customer service. They were super helpful and really friendly, and offered me several interesting options.
Jeff was phenomenal. No games no hassle. Everything was seamless. Only issue was the insurance however he provided help with that as well. Superb work. I love my vehicle.
I received really special treatment from the entire staff at this dealer. On top of that, they also offered me some interesting purchase options and great payment terms. Everyone was super friendly and they've excellent customer service.
Great service, and Clever Tobar was outstanding, great person and everything was great and fast
Experience was quick & easy . Jerome was very responsive & made everything easy for me . Thanks a lot
Good servicing it was very quick and efficient will be back to get service again
4 hours for an oil change, on original invoice didn't match price on second invoice received email, and actual credit card cost was even higher than the 3% card fee
Great experience everyone was nice and respectful. I enjoyed every bit and thank you to all.
The interaction developed in a pleasant way with their team, where they quickly responded to all my concerns.
I had a great experience buying my Kia Telluride at ALM Kia South. The Associate and the manager were very helpful.
Like any other car dealer you need to be careful for the small print. ALM KIA in Union City is not the exception. The finance manager captured my digital signature and initials and paste them on every electronic contract as possible. I was over charged for a tire insurance for 1500 dollars without my approval. Cancel this fake insurance is nearly impossible, everything is set for ripping you off.
The service center addresses customer concerns and necessary vehicle concerns in each appointment. They truly get it done the first time no back and forth.
salesman Lashod Lawson is the best! He is amazing and made the process really smooth to help as much as possible. Great service and they know knows his stuff.
Cierra was great and probably the only reason I stayed and purchased a vehicle. She was patient and didn't just want to sell a vehicle, she wanted me to be comfortable and happy with what I spent my money on.
The service was really great from the beginning to the finish. I was welcomed with a warm hello how may I help and assisted along the way. Did not take long for car to be serviced.
Great customer service , and fast and effective, once I arrived they started in my car immediately.
Jeremiah is very knowledgeable about the 2027 Telluride. He was a joy to work with,. He was so helpful after I purchased my car I inquired about getting my warranty and Gap insurance refunds on a car I traded in. Thank you so much for your help before and after purchasing my new car you are the BEST!!!
People guide you very well to choose correct vehicle for you. And more over life time warranty is great
The team ALM Kia South was great. Yaseem was a pleasure to work with. She answered all my questions. She didn’t try to over sale anything but went off what I was looking for and loved my car buying experience with her and the team.
A great place to shop and very helpful and I love the staff. Make me feel like family.
I had a great and hassle-free experience with Dey at ALM. Thank you very much!
